TERMS AND CONDITIONS
Terms and Conditions
Thank you for visiting the Jet Set Saddlery & Countrywear Ltd (Jet Set) web site www.jetsetequestrian.com (jetset equestrian). By placing an order by Fax, Phone, or using the jetset equestrian web site you agree to be bound by the T & C's set out below.
When ordering goods by Phone or online you are creating a contract between yourself and Jet Set and or jetset equestrian. The law governing the Contract is Scottish Law but the English Law as applying to the purchase of goods will also be applicable. You have the protection of the current Sale of Goods Act and any future amendments made to the Sale of Goods Act. Jet Set confirm that you are entitled to rely on all Consumer Protection legislation in particular Distance selling procedures and laws.
Pricing, processing your order and payment
The price of goods as quoted on the web site should be correct but errors occur and where we (Jet Set) have made a substantial error in quoting a wrong price then we reserve the right not to supply the goods and give you the option to cancel the contract without cost to you.
When your order has been received we will fulfill the order as soon as possible. Should you wish to amend the order then you should do so as soon as possible by contacting us by email at firstname.lastname@example.org phone 01563 861870 and we will accept the amendment or cancellation if the goods have not been despatched. Jet Set reserve the right not to supply any order. Examples would be a very exceptional value order, or a small heavy or low value order to Highlands and Islands or other offshore destination.
Payment for your order will be taken at the time of placing your order. All payments by credit, debit cards and using your PayPal account are collected and processed through the robust SagePay gateway. It is impossible for Jet Set to guarantee that SagePay could not be subject to a breach in their security system. Any breach however would not leave you the customer suffering third party financial loss. Find out more about SagePay's security policy.
Availability and Pricing
When advertising goods for sale we do so in good faith but circumstances beyond our control can prevent us from fulfilling your order promptly or within 28 days or indeed not at all. Without our knowledge suppliers can alter the specifications of their goods, withdraw their goods from sale or be unable to supply goods they had offered Jet Set for sale. As soon as any circumstance regarding non availability is known to us we will inform you the customer to allow you to accpet a delay, a change of colour,or a change of goods with or without a price adjustment. Our method of communication will either be by telephone or email to the address supplied when ordering.
Delivery and Returns
Our goods are depatched by Courier or the Post Office. Not all goods depatched will use a tracking service. We cannot be held responsible for any goods not received by you if you have provided incorrect delivery details. We cannot be held responsible if you provide specific intructions to leave the goods outside your house or with a neighbour and they subsequently cannot be found.
Any goods returned remain your responsibility until received by Jet Set at their business premises. If a refund is requested then we will deal with this within 7 days of receipt of the goods by returning the cost of the goods through the SagePay payment gateway to the card or PayPal account you used to purchase the goods. You will not be entitled to a refund of Postage for the amount charged to deliver the goods to you or incurred by you to retrurn the goods if you have merely selected not to keep the goods. You will be entitled to a refund of your return cost outlay if the reason for returning was that Jet Set had wrongly dealt with your order.Goods should also have all original ticketing returned with the goods. Our Returns Form advises that if the goods supplied are not what you want then you must return them unused, unsoiled and in their original packaging no later than 14 days after receiving them.